Privacy Policy

Effective Date: 24/9/2024

Welcome to SolidScents. Your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit and make a purchase through our online store at [Your Website URL].

1. Information We Collect

We collect personal information to provide a seamless shopping experience. This information includes:

Personal Identification Information: Name, email address, phone number, billing and shipping address.

Payment Information: Credit card details, bank account numbers, or payment service information. (Note: We do not store your payment details; they are securely processed by third-party payment providers.)

Browsing Information: IP address, browser type, device type, and other technical information through cookies and analytics tools.

2. How We Use Your Information

We use your information to:

Process and fulfill your orders, including delivery and communication about your order status.

Improve our website’s functionality and the customer experience.

Send promotional materials and updates about new products, special offers, or services, if you opt in for our newsletter.

Comply with legal obligations or resolve disputes.

3. Sharing Your Information

We respect your privacy and will not sell or share your personal information with third parties, except for:

Service Providers: We may share your information with trusted service providers to process payments, ship orders, and manage email communications.

Legal Compliance: We may disclose your personal data if required by law, court order, or government request.

4. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience, analyze website traffic, and remember your preferences. You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features of our site.

5. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights

You have the following rights regarding your personal data:

Access: Request a copy of the information we hold about you.

Correction: Request corrections to any inaccurate or incomplete information.

Deletion: Request that we delete your personal data, subject to legal requirements.

Opt-out: Unsubscribe from marketing communications at any time.

7. Data Security

We implement security measures such as SSL encryption to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of online transmission or storage is completely secure.

8. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy applies only to our website, and we are not responsible for the privacy practices or content of external sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and your continued use of our services constitutes acceptance of any changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Email: Soulife4@solidscents.ca 

Phone: 647-523-6724